Delivery & Returns
Which courier do you use? Can I collect at your showroom?
Collection available during our office hours.
For delivery, it will be handled by:
| Country | Courier |
| Singapore | In-house or Grab |
| Overseas | DHL (1-5 working days) |
Delivery within Singapore is SGD$20, free above SGD$5000. Timed delivery can be arranged for a fee.
Does your price include international shipping?
International - Does your price include parcel insurance?
Our price excludes parcel insurance. It is highly recommended to purchase parcel insurance which covers lost or damages with Secursus. https://www.secursus.com/en-gb/
International - Does your price include import tax to my country?
Our price does not include any import tax/duty. Please contact us to find out more about your tax obligations.
International - Do you ship to Philippines or Indonesia?
Yes we do, via DHL. However, our Philippines & Indonesian clients typically arranged specialist courier which provide a door-to-door service to Philippines/Indonesia. The below are some of the couriers used by our clients.
| Philippines |
LBC Express https://www.lbcexpress.com/ |
| Indonesian |
Sindo Shipping: https://sindoshipping.com/ |
What is your return policy?
In store
Strictly no returns unless the item is not authentic.
Online purchase
Returns will not be accepted unless the item is not authentic or not as described. Please inspect the item and any issues must be reported within 24 hours of delivery. The item is deemed accepted by you thereafter. Returned items must be in the same condition (including the original packaging & accessories) in order to receive a refund. Refund will not be granted if the item has been used prior return.