DELIVERY & RETURNS
Which courier do you use? Can I collect my order at your showroom?
You can collect your item during our opening hours. For those who opt for delivery, we aim to dispatch your order within 1 to 2 business days.
We only work with trusted partners for delivery:
| Country | Courier/Time |
| Singapore | GrabExpress (same day) |
| Overseas | DHL (1~5 working days) |
Does your price include shipping within Singapore?
Grab delivery fee within SG: SGD$20.
Complimentary delivery is available for orders above SGD$3000 within Singapore. Delivery is typically made between Tuesday-Friday, in the afternoon. Other timings will be on best effort basis and is not guaranteed. Guaranteed delivery can be arranged for additional fee. Please speak to our team for details.
International - Does your price include international shipping?
|
Countries
|
International shipping included in AUD for orders above SGD$3000. |
| Other countries | Please contact us for a quote. |
International - Does your price include parcel insurance?
No, our price excludes parcel insurance. We do not take responsibility on any lost or damaged items.
Please purchase parcel insurance separately via Secursus. https://www.secursus.com/en-gb/
International - Does your price include import tax to my country?
No, import tax is generally linked to the declared value of the shipment. Please contact us to find out more about your tax obligations.
International - Do you ship to Philippines or Indonesia?
Yes we do, via DHL. However, our Philippines & Indonesian clients typically arranged specialist courier which provide a door-to-door service to Philippines/Indonesia. The below are some of the couriers used by our clients.
| Philippines |
LBC Express https://www.lbcexpress.com/ |
| Indonesian |
Sindo Shipping: https://sindoshipping.com/ |
What is your return policy?
In store
Strictly no returns unless the item is not authentic.
Online purchase
Returns will not be accepted unless the item is not authentic or not as described. Please inspect the item and any issues must be reported within 24 hours of delivery. The item is deemed accepted by you thereafter. Returned items must be in the same condition in order to receive a refund. Refund will not be granted if there are signs or evidence to suggest that item has been used prior return.