What's the process & turnaround time?
- Book an Entrupy Authentication appointment via this link.
- Bring your bag to our showroom for a scan which takes 15 minutes.
- Take your bag home and the result will be available in 1 working day.
- If the bag is authentic, we will send the Entrupy authentication certificate via email. If the bag is not authentic, you can request a letter of evidence* to help you get your money back with the seller.
*additional fee applies
It is highly recommended to have the bag authenticated before buying from anyone.
How does it work?
Entrupy Authentication uses a combination of artificial intelligence and microscopy to objectively assess the authenticity of an item. When the item is scanned using our proprietary device and app, a set of microscopic images are collected, then our machine learning algorithms compare them against a database containing millions of records from known authentic and known counterfeit products. Based on the results of this comparison, the AI will either verify the item’s authenticity or return an “unverified” result. Each scan from an Entrupy device becomes part of the database, further training the algorithms and making our solution smarter and more accurate.
Prada, Givenchy, Balenciaga, Burberry, Dior, Goyard, Chanel, Saint Laurent, Chloe, Celine, Bottega Veneta, Louis Vuitton, Valentino, Hermes, Coach, Salvatore Ferragamo, Loewe, MCM, Gucci, Fendi
Hermes Stamp B, Exotic Leather items are currently not supportable.
What should I do if the bag is not authentic?
Entrupy authentication certificate will not be issued. However, Entrupy can provide a letter of evidence, for a fee, stating the reason of inauthenticity. The letter of evidence is widely accepted by the police, court, and credit card company to help you get your money back from the seller.
How much does the authentication cost?
SGD$80 per item.
SGD$210 per item for Hermes Birkin, Kelly, Constance, Lindy, Jypsiere, Berline, 24:24, Toolbox, 2002
How accurate is Entrupy?
Entrupy Authentication has a 99.1 percent accuracy rate.
How can a machine be more accurate than an expert with years of professional experience?
Entrupy’s technology was developed by a highly credentialed team of data scientists including two PhDs, who conducted four years of extensive research in conjunction with New York University. The technology is driven by artificial intelligence and machine learning algorithms trained with millions of microscopic images collected from known authentic and fake items. These technologies ensure the solution is completely objective. It never gets tired, it doesn’t have opinions, there are no such things as “bad days,” and it will never let personal feelings interfere with its decisions. And with every item scanned, Entrupy’s database grows and the algorithms get smarter, enabling ever-increasing accuracy.
It's no harm to get the bag authenticated by another authenticator for an independent opinion. Some of the online reputable authenticators which you can consider engaging: Authenticate First, Bababebi, Real Authentication, Legit Grails, Zeko.